Assessment 4 Instructions: Conflict Resolution
Based on the scenario in the Vila Health: Conflict Resolution media activity, create the type of PowerPoint
presentation you would give to hospital leadership to prepare them to deal with situations such as the one in the
media activity. Create a 5-10 minute audio recording in which you present the information in your PowerPoint deck.
Introduction
Conflict is inevitable in any organization, in any industry, and at any level. Leaders must be ready and able to
properly address conflict when it arises to minimize disruptions and minimize negative impact to employees. It is
also important to remember that not all conflict is negative. It can minimize or prevent groupthink, which happens
when team members are more concerned with cohesiveness and avoiding conflict than they are with high
performance.
As a health care leader, you will be called upon to resolve conflicts in your team and within your organization. You
will need to manage conflicts that involve you and also handle situations where you were not present and were not
involved. The media piece in the Vila Health: Conflict Resolution activity presents a scenario that you will review.
After the review, you will prepare a PowerPoint presentation, accompanied by an audio recording, that you would
give to hospital leadership to train them on how to handle situations such as the one portrayed in the media activity.
Preparation
Conflict is inevitable among members of any team, but especially during high stress situations, such as sometimes
occur in health care. As a health care leader, you will be called upon to resolve conflict on your team and within your
organization. Not only will you have to manage conflict that occurs with you directly, but you also will have to handle
conflict situations where you were not involved and not present.
Before beginning this assessment, complete the Vila Health: Conflict Resolution media simulation.
Instructions
Create a PowerPoint deck with speaking notes for a presentation you would give to hospital leadership to prepare
them to handle situations such as the one in the Vila Health: Conflict Resolution simulation. When you have created
your PowerPoint deck, create an audio recording in which you present the information in your PowerPoint deck.
You are free to organize your presentation in whatever way you like. The following outline describes one way to
structure your PowerPoint presentation:
1. Cover slide: One slide that includes the name and number of the course, the name of the assessment,
submission date, and your name and contact information.
Introduction slide: One slide that provides a brief overview of conflict resolution as it relates to the incident
described in the Vila Health simulation. This is the elevator speech of the simulation and captures an overview
in a list format. Provide two short paragraphs in the speaking notes to support the points made in the list.
3. Background slide: One slide that explains the background of the incident described in the Vila Health
simulation.
4. Analysis of the situation: A section of two slides that explains how a lack of cultural competence can
compound already stressful situations and impede collaboration.
Describe the communication techniques that were used in this simulation that should be avoided in
situations that involve diverse cultures.
5. Communication slide 1: One slide that lists at least two communication strategies that leadership can use to
help the organization resolve conflicts like the one in the simulation. These should be communication
strategies that hospital leadership should promote within the organization going forward to resolve conflicts
like this in the future.
6. Communication slide 2: One slide that explains the role of relationships in communication.
You may wish to discuss relationships between leaders and followers and leaders overseeing teams.
7. Communication slide 3: One slide that explains the role of communication in teamwork and collaboration.
8. Application of literature to the case study: One slide that recommends strategies that could be
implemented to improve the relationships between nursing and housekeeping in the Vila Health simulation.
9. Summary: One slide that sums up the situation in the Vila Health simulation.
References: This section should list, in APA format, the scholarly references used to support the
communication strategies for conflict resolution and the role of relationships in communication.
For the recorded presentation:
Use Kaltura or another software application to create an audio recording that accompanies the PowerPoint
presentation. See Audio and Video in this Course in Tools and Resources for audio and video options.
Do not read directly from the slides; instead, contribute additional information or elaboration on the content
provided. You may find it useful to write a detailed outline, a script, or speaker notes on the slides as a
reference for creating your audio recording.
ADDITIONAL REQUIREMENTS
Length: The recorded presentation should be between 5–10 minutes in length.
References: Cite at least three references from peer-reviewed journals, in addition to your textbook.
Format: Use current APA style and formatting for references and citations. Refer to Evidence and APA on
Campus for more information.
SUBMISSION REQUIREMENTS
Submit your PowerPoint presentation and a link or file for the audio recording in the assignment area. If you use
Kaltura, refer to Using Kaltura for directions for recording and uploading your presentation in the courseroom.
Note: If you require the use of assistive technology or alternative communication methods to participate in these
activities, please contact DisabilityServices@Capella.edu to request accommodations.
By successfully completing this assessment, you will demonstrate your proficiency in the following course
competencies and scoring guide criteria:
Competency 2: Explain cultural competence and its relevance to health care management.
Explain how a lack of cultural competence can compound already stressful situations and impede
collaboration.
Explain communication techniques that should be avoided in situations that involve diverse cultures.
Competency 3: Analyze communication styles and their impact on teamwork and collaboration.
Explain the role of relationships in communication and the role of communication in teamwork and
collaboration.
Competency 4: Analyze the impact of conflict in the workplace and ways leadership strategies can help
resolve employee conflicts.
Provide a brief overview of conflict resolution as it relates to a conflict situation.
Discuss communication strategies that hospital leadership should promote within the organization to
resolve conflicts.
Recommend strategies that could be implemented to improve the relationships between nursing and
housekeeping.
Competency 5: Communicate in a manner that is scholarly, professional, and respectful of the diversity,
dignity, and integrity of others and is consistent with the expectations for health care professionals.
Adhere to the rules of grammar, usage, and mechanics.
Apply APA style and formatting to scholarly writing.